Center for Community and Economic Development

CCED » Downtowns

Examples of Downtown Economic Research

As Discussed at the 2009 International Downtown Association

Pre-Conference Workshop: The Art (and Science) of Downtown Economic Research

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Findings from a Preconference Workshop presented at the 2009 International Downtown Association Conference in Milwaukee.  Workshop developed in partnership with the Milwaukee Downtown BID#21.

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Based on work completed for Downtown Milwaukee and for other cities, various types of research useful in downtown economic development efforts have been inventoried in the following table.  The table presents a sampling of the types of research that can be conducted by a downtown organization.  It can be used to identify why the research was needed, how it was completed, and most importantly, how it was used. Additional information and links are provided for each type of the sample research initiatives.

 The topics that follow are based on presentations at the pre-conference workshop as well as ideas shared by participants. Additions will be posted over time.  Please submit research examples to bill.ryan@uwex.edu

 

 

TitleCEO Call Program

City:  Milwaukee

Completed by:  Milwaukee Development Corporation and the Milwaukee Downtown BID#21, ongoing

Why research was needed:  To develop initiatives that support the long-term success of downtown businesses.

Description of Research:  Written surveys and interviews to gain a better understanding of the pluses and minuses of doing business downtown, and to solicit that perspective directly from the CEOs and owners running downtown companies.  Research identified immediate threats/opportunities that could jeopardize/enhance a specific company’s presence downtown.

Action Steps Resulting from Research:

Links and Resources:

Presentation Describing Research

Cover Letter Initiating the Program

Confidentiality Policy

Survey Instrument

Round 1 Report – CEO Visits

Round 2 Report – Small Business Visits

For More Information: Jim Paetsch

 

 

Title: Downtown Brand Image from a Behavioral Perspective: Awareness to Loyalty

City:  Milwaukee

Completed by: Monalco Marketing LLC

Why Research Was Needed: To describe and understand how the community views and relates to downtown for purposes of engendering greater involvement.

Description of Research: Online benchmark surveys were developed progressively for insight into a six-county area surrounding downtown over a six year period. Some question sets within the surveys remained the same over time for benchmarking purposes; others emerged to capture the ‘next steps’ toward understanding the target community viewpoint and relationship. Areas of study included awareness and image, features and benefits, feelings and attitudes, barriers and facilitators, and experiences with downtown.

Action Steps Resulting from Research: Benchmark survey content progressed from a focus on (1) awareness to (2) barriers/facilitators to visits and finally to (3) loyalty. Research generated a typology of visitor types to hone marketing messages and strategies.

Links and Resources:

Presentation Describing Research

Status of the Downtown Milwaukee Brand in Southeastern Wisconsin

For more information: William McGill, PhD

 

 

TitleMarket Analysis – Trade Area, Demographic and Economic Conditions

City:  Milwaukee

Completed by:  Univ. of Wisconsin-Extension and the Milwaukee Downtown BID#21, 2007

Why research was needed:  To create a one-stop clearinghouse of baseline market data to support business retention, expansion and recruitment efforts.

Description of Research:  Define the trade area using GIS.  Examine the demographics and lifestyle characteristics of downtown and trade area residents.  Examine economic conditions both downtown and in the broader region.

Action Steps Resulting from Research: Determined the geographic extent of the retail trade area and quantified demand.  Projected capture rates of market segments and calculated supportable square footage.  Provided data to help launch the update of the Downtown Master Plan.

Links and resources:

Presentation Describing Research

Milwaukee Downtown BID#21 Market Analysis – Summary Report

Milwaukee Downtown BID#21 Market Analysis – Full Study

Downtown & Business District Market Analysis Toolbox, Univ. of Wisc.-Extension

For more information: Matt Kures or Bill Ryan

 

 

TitleMarket Analysis – Consumer Segment Study

City:  Milwaukee

Completed by:  Univ. of Wisconsin-Extension and the Milwaukee Downtown BID#21, 2007

Why research was needed:  To create.

Description of Research:  Assemble quantitative and qualitative data to assess the size, character, and preferences of five market segments: Downtown residents, employees, young professionals, college students, and visitors.

Action Steps Resulting from Research: Provided consumer-driven strategies to improve Downtown’s economic vitality around four themes: Downtown as a place to shop, to work and do business, to live, and as a place for arts and entertainment.  This work led to retail strategy development as completed by Downtown Works, LLC.

Links and resources:

Presentation Describing Research

Milwaukee Downtown BID#21 Market Analysis – Summary Report

Milwaukee Downtown BID#21 Market Analysis – Full Study

Downtown & Business District Market Analysis Toolbox, Univ. of Wisc.-Extension

For more information: Bill Ryan or Matt Kures

 

 

TitleRetail Strategy Research

City:  Milwaukee

Completed by:  Downtown Works, LLC and the Milwaukee Downtown BID#21, ongoing

Why research was needed:  To further refine market downtown market research with a focus on developing a streetfront retail strategy.

Description of Research:  Use and refine existing demographic and psychographic research.  The two combined provide the basis for understanding the extent, magnitude and quality of retail demand.  Evaluate all major competitive retail districts/concentrations, focusing on those providing a unique retail mix or a downtown/streetfront shopping experience.  This is the supply side of the equation.  Evaluate quality and operating standards of existing downtown retail.  Identify existing and potential downtown retail districts.  Discuss downtown’s position and outlook with stakeholders. 

Action Steps Resulting from Research:  Identified the areas within downtown where retail revitalization will be concentrated.  Prioritized these areas as a means of stressing where the greatest emphasis and energy should be focused.   Assembled a merchandising plan for each based upon the quality of the target market segments, locations within downtown with regard to existing uses and roles.

Links and Resources:

Presentation Describing Research

Downtown Milwaukee Streetfront Retail Strategy (report)

For More Information: Scott Schuler

 

 

Title: Downtown Demographic Study (2008)

City: Los Angeles (Central Financial District)

Completed by: LA Downtown Center BID

Why research was needed: To identify in depth market demographics among residents.  This was a follow up to similar 2004 and 2006 studies.  This study was also needed to identify first time workers and visitors within the city.

Description of Research: Survey respondents were directed to an on-line questionnaire.  This questionnaire included drawings for various downtown gift certificates and the like, including restaurants, hotel nights and the like.  Total response was 10,200, 75% of whom were downtown workers.

Action Steps Resulting from Research:

Links and Resources:

Doing Business in Downtown LA & Study/Reports

For More Information: Lauren Schlam


 

Title: 2005 Downtown Housing Study

City: Oklahoma City, OK

Completed by: City & Downtown Oklahoma City, Greater Oklahoma Chamber

Why research was needed: To break down barrier towards attracting first round of downtown housing.

Description of Research: Potential renters and buyers of downtown housing were interviewed to determine the types of housing desired.  Also gauged were factors both driving them to, and preventing them from moving downtown.

Action Steps Resulting from Research: This research generated several steps towards creating a friendlier environment for potential downtown housing developers, including TIF (Tax Increment Financing) investments and downtown housing marketing campaigns.

Links and Resources:

Report Posted at Greater Oklahoma City Chamber

For More Information: A.J. Kirkpatrick


 

Title: Comprehensive Downtown Parking Study

City: Ann Arbor, Michigan

Completed by: AL DDA Commissioned Nelson

Why research was needed: Parking is very controversial in Ann Arbor.  There are a great number of people who argue that there is too much parking in downtown Ann Arbor and people should be induced to ride buses.  It is also argued that parking only encourages certain types of development.  Others have argued that their companies have not located in downtown Ann Arbor because there is insufficient parking. 

Description of Research:   A study was undertaken to determine to address what clearly a very polarized debate surrounding Ann Arbor parking.  A complete inventory was taken of private, public and University parking facilities within the downtown.  Focus group sessions were conducted and patrons were interviewed.  Documents were also consulted.

 Action Steps Resulting from Research:  The initial study rapidly led to a second study.  The findings of the study demonstrated that the parking system in downtown Ann Arbor was operating at capacity.  On and off street strategies were largely working, however increased enforcement was necessary.  Additionally, the study found that new capacity was needed and that the application of technology to the problem would be valuable.

Links and Resources:

Parking Study Results

For More Information: S Pollay

 

 

Title: Local Support of Downtown Study

City: Wilmington, North Carolina

Completed by: Wilmington Downtown, Inc.

Why research was needed: To determine why locals of Wilmington do not visit or shop in downtown Wilmington and to gauge the overall perception of downtown Wilmington.

Description of Research: A telephone survey was conducted and willing respondents participated in a focus group.  It was determined that a shortage of parking facilities was the greatest deterrent.

Action Steps Resulting from Research:  Wilmington Downtown, Inc. partnered with the city to promote newly constructed city parking decks which were under utilized.  Additionally, a series of creative and funny commercials were made to promote parking in these decks.  This has resulted in a 30% increase in parking deck revenue.

Links and Resources:

City of Wilmington Website

For More Information: John Hinnant

 

 

Title: Downtown Dashboard and Key Metrics

City: Austin, Texas

Completed by: Downtown Austin Alliance

Why research was needed: After the completion of a strategic plan, a set of metrics was desired as a means of determining of progress was being made generally based on a set of very specific goals.  Many of the initially defined metrics are factors that are out of control of the cities direct control.  However, these metrics provide for an overview of overall downtown health. 

Description of Research: Several metrics have been selected and longitudinal indicators are being recorded.  These include office occupancy rates, rental rates compared to MSA over time, hotel revitalization planning compared to city and state indicators over time, downtown crime rates over time, commute mode split, downtown apartment and condo rental and ownership rates, media coverage of down ton and tone of reportage, PID tax base over time, and first floor building usage including use by sector.

Action Steps Resulting from Research:  The research is still incomplete at the time of the conference; however several initial findings are available.    The overall goals of these metrics are that they: be a source for downtown information, that they create a means of reporting to the downtown board and other stakeholders on the health of downtown Austin, that they create a compelling development and retail story for retailers, property owners and brokers, and that they influence public policy.  The selected metrics have also already proven useful in the realization of other economic development, retail, recreation facilities, and advocacy goals.

Links and Resources:

Downtown Austin

For More Information: Julie Fitch

 

 

Title: Office Leasing & Occupancy Analysis: “CBD Office Story”

City: Houston, Texas

Completed by: Central Houston, Inc.

Why research was needed: A thorough analysis beyond standard office market analysis with confidential information from buildings on historic office leasing and availability.

Description of Research: Office buildings in downtown Houston were asked for information on space being marketed, the number and terms of leases signed in previous calendar year, tenant names and types of businesses run from leased property and stacking charts.  In depth analysis was undertaken of information from the previous year and trends were compared over previous 25 years.

Action Steps Resulting from Research: Information was gathered on the types of buildings that strategies that worked best in office space retention and recruitment.  Information was disseminated to improve understanding on where the market is on the tenant-owner continuum.  Information was also disseminated on benchmarking and office complex operating expenses.

Links and Resources:

For More Information: Laura Van Ness

 

 

Title: Downtown Business Core Pedestrian Study

City: Raleigh, North Carolina

Completed by: Downtown Raleigh Alliance & the City of Raleigh

Why research was needed: Pedestrian information was needed to supplement a new retail strategy and implementation program being undertaken by the City of Raleigh.  Benchmark data was also needed to provide to brokers, property owners and retailers to better help them target blocks for redevelopment.

Description of Research: Study to be conducted.  A Pedestrian study is to be conducted on 10-20 intersections.  The scope of analysis is still being determined. 

Action Steps Resulting from Research:  Data collected is to be used by the Downtown Raleigh Alliance, and Raleigh Departments of Urban Planning and Transportation.  The hope is to hone retail information for particular downtown blocks based on study results.

Links and Resources:

For More Information: Paul Reimel

 

 

Title: Gilroy Economic Development Plan for Downtown

City: Gilroy, California

Completed by: City of Gilroy, EPSYS

Why research was needed: To revitalize downtown Gilroy and to attract more downtown activity.

Description of Research: Analysis was conducted of downtown market conditions and trends for retail, office and residential real estate development.

Action Steps Resulting from Research: The Gilroy City Council approved the recommendations derived from the study results to help revitalize the downtown.

Links and Resources:

Economic and Planning Systems (EPSYS)

For More Information: Jason Moody

 

 

Title: Redefining a Retail Mix for Historic Nassau

City: Nassau, Bahamas

Completed by: Downtown Nassau Partnership

Why research was needed: To determine the long-term suitability of the existing retail mix in downtown Nassau.  The existing mix largely derived from a traditional tourism economy, consisting of souvenirs and duty free was developed 40 years ago and may be unsuitable for the current needs of residents and tourists. 

Description of Research: Surveys of retailers, residents, workers, tourists and business interests were conducted to determine what was wanted or missing from the current retail mix.

Action Steps Resulting from Research: New policies were recommended to support a new retail strategy.  Steps have been implemented as part of a support strategy.

Links and Resources:

For More Information: F. Comito

 

 

Title: A Strategy for Developing a Sustainable Civic District

City: Singapore

Completed by: Ministry for Information, Communication & the Arts, Singapore

Why research was needed: To justify public funding for effective stakeholder engagement for the development of a sustainable development strategy for a civic district in Singapore.  Additionally, to develop a strategy to encourage stakeholder funding and contribution for proposed infrastructure improvements within the civic district.

Description of Research: The research is still in progress.  A demographic study of resident companies and consumers was undertaken for the district.  Additional studies are being conducted on the economic draw of the district, the specialty retail strategy of retailers in the district, and the economic and social aspects of the business models used in the district.

Action Steps Resulting from Research:

Links and Resources:

For More Information: Jeya Chimi, Ministry of Information, Communication & The Arts