Circulation Guidelines

Who Can Borrow

Materials in the Coop Extension Media Collection are lent only within the State of Wisconsin, may only be reserved through UW-Extension Cooperative Extension faculty and staff, and are usually only used in conjunction with Cooperative Extension programs. Interested Wisconsin residents who are not Cooperative Extension staff members should contact their local county Extension office to make arrangements to borrow from the Media Collection. Although all requests to borrow materials must come from Cooperative Extension staff, to save time and postage we will mail them directly to club leaders, teachers, or other groups, if requested.

When To Request Materials

Everything is booked on a first come, first served basis. Thus, if you wish to preview or schedule an AV title, be sure to make your request as soon as you know you'd like to use it, indicating alternate dates and titles if possible. When ordering, please indicate the item number found to the right of each title in our catalog, the Resource Guide. We can schedule items up to a year in advance. If you book something and decide later that you'd rather not use it, just let us know. Cancelling bookings is not a problem.

All orders are sent via SpeeDee Delivery Service. Since we like to allow 3 business days shipping time, please place your orders as early as possible so we have time to get them to you. Materials shipped within a day or two of your use date will ordinarily arrive on time, but we can't guarantee it.

Loan Periods

We do not have a set loan period, and try to be flexible in meeting programming needs. You can help by requesting materials only for the dates when you will actually be using them, so they are available for others to use. Don't worry about allowing for shipping time in the dates you specify. Our booking system will take care of that. We try to ship materials three business days before your scheduled use date. Unless otherwise requested, we always plan on your shipping the items back on the next business day after you're scheduled to use them.

Confirming Your Order

Phone orders are confirmed over the phone with a print confirmation following within the next week. Email requests sent using the online order form found at our website are confirmed via email. If you don't receive a response to an email request within two business days, please call us (800) 353-3514 to make sure we received it.

Extending A Loan Period

Occasionally you will find that you need to keep an item longer than planned. Please be sure to call us to make sure it's not booked for someone else (800) 353-3514. We try to extend loan periods if at all possible and it's usually not a problem. Sometimes in order for you to keep something longer, we may ask you to forward it on to the next scheduled borrower.