How To Use Our Services
Technology Services is one of five units that make
up Cooperative Extension Program
Support. When you bring an idea to us we have the
entire resources of Program Support to draw upon. The
system we have put in place is designed to make sure
you receive the most efficient use of Program Support
services and to provide consistency throughout a project
when it uses the resources of more that one of the units.
One of the first questions often asked is, "How much
will it cost?" First and foremost, the units of Program
Support are here to provide support to the education
programming efforts of the faculty and staff. That said,
there are times when we encounter unavoidable costs
(e.g. CD-ROMs and cases) when a project's requirements
are such that the service cannot be provided another
way. Also, we deeply appreciate when people working
for grant dollars can work with us ahead of time to
determine costs such as programming and work that into
the grant. What is important is that you talk to us
early enough in the process so proper planning can be
done if there are costs involved.
The units of Program Support are a finite resource
and while we would like to work on everyone's project,
that is not our reality. We just can't do it. The costs
associated with our services and whether or not a grant
is associated with the project is not how we determine
whether or not we work on a project.
As mentioned earlier, our units are here to support
the programming efforts of Cooperative Extension. The
program areas are responsible for setting the direction
of these programming efforts, thus Program Support units
will work closely with the Program Area Leaders in setting
the priority for the projects that come into our units.
In general the steps for getting a project to
us are as follows:
- Talk with program leader about your idea for initial
project approval. This is usually an informal process
that lets the program leaders know what is going on
in their program area and a chance for feedback.
- Once the program leader has decided this is a project
for which Program Support resources should be allocated
contact Greg Johll (greg.johll@ces.uwex.edu).
- Greg and the person(s) involved will meet to discuss
the project's scope and the resources needed to accomplish
the project, any costs that may be involved and other
aspects of the overall project.
- The project will have a priority set by the program
area leader. (Note: This should not be a point of
concern most of the time. Occasionally we do run into
deadline situations where we need to push a project
back, but in general we're able to meet the requests
made of us. In such cases we'll work with the program
leader and the person(s) with the project to come
to a consensus about what should be done.)
- A project team will be created based on the requirements
of the project.
- A project leader will be selected from the project
team members. The project leader will be the main
point of contact for this project.
- The project team will meet with person(s) with
the project to further define the scope and requirements
of the project.
- The project leader will create a Statement of Work
for the project. The statement of work clearly defines
many aspects related to the project and provides a
basis of agreement about what will be done.
- Agreement is reached over the details in the Statement
of Work.
- The project is worked through to completion.
Questions about this process can be directed to Greg Johll
(greg.johll@ces.uwex.edu).
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