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Tips on implementing restaurant smoking policy surveys

  1. Overview of Restaurant Questionnaire
  2. Restaurant Survey Implementation Questions
  3. Tips on Implementation

4.      General Questions

1.  Content review of the restaurant survey:
Content is broken down into the basic parts as follows:

    • Identifiers and screening questions to get restaurants that fit the criteria.
    • Size, sit-down area, ownership, etc.
    • Whether there is a smoking policy.
    • Attitudes - motivations for creating smoking policies, or allowing smoking.
    • Who sets smoking policy?
    • Number of seats in smoking and non-smoking sections.
    • How smoking and non-smoking sections are physically separated.
    • Employee compliance with policies, and consequences for breaking them.
    • Attitude towards ETS
    • Do you want coalition assistance to change?


The questions in this survey were developed based on what local coalitions need to know to change ordinances.

2.      Restaurant Survey Implementation Questions:

3.      Q: Is the survey mandatory or can a coalition develop their own?
A: Using the MEP questionnaire is not mandatory, however we encourage you to use the survey instrument as is for the following reasons:

    • Your data can contribute to statewide evaluation efforts allowing you to see what works on the local level.
    • You may not think these questions are valuable when you start out, but you may wish you had collected this data a few years down the road.

o        The questions have been tested to make sure they make sense.

4.      Q: How has the survey been tested?
A: There have been 10 pilot tests through our regional evaluation specialists (with a variety of establishments, not just restaurants "friendly" to our cause) as well as coalition feedback from groups interested in using the instrument, resulting in a number of changes and discussion among the original designers.

5.      Telephone vs. Mail Surveys
Q: The survey seems too long. Can I just mail it out instead?
A: A telephone survey is a better solution for the following reasons:

    • It offers increased validity (there will be less offbeat answers, less margin responses, all the questions will be asked in the same manner, etc.)
    • Fewer missing data
    • Response rate will increase, about 50%-70% as compared to about 30%.
    • There is less chance to have a select group mail back responses (i.e. maybe only people who feel strongly one way about the issue will mail back the survey). You can generally expect a better and more representative mix of responses from a telephone survey.
    • The hidden cost to reach a 60% response rate with a mail survey is sometimes huge.
    • The telephone survey doesn't take as long as it looks. It ran about 7-12 minutes in testing and looks long because questions are laid out for the convenience of the interviewer.

We are discussing options for mail surveys. Please contact your regional evaluation specialists for more assistance.

6.      Q: Do we need to call all restaurants in our county (i.e. do we want a 100% sample)?
A: How you implement the survey depends on your specific objectives. In some areas a census sample is possible (and something that we encourage), however sometimes sampling is a better strategy (contact your regional evaluation specialist if you need help in determining an appropriate sample size). For example, if you want to change an ordinance or policy, a census sample may be most appropriate, however to obtain baseline data, a random sample may be more appropriate. The "tips on implementing worksite policy surveys" tipsheet provides more information about sampling, as does the evaluation planning portion of our website.

7.      Q: What sort of resources does it take to complete the survey?
A: Each survey will take 7-12 minutes to complete. To be safe double this time estimate for each telephone interview. Based on the number of surveys you want to complete, figure out how much time it will take to make the calls. Compare this estimate to the volunteer or worker hours you have available to see if it can be done. The Guide to conducting restaurant and worksite policy surveys (will open in a new browser window) contains a more in depth discussion of this process. The "tips on implementing worksite policy surveys" tipsheet provides more details on conducting a random sample.

8.      Q: What is the minimum number of restaurants I need to survey?
A: There is no "magic" minimum number needed. Again, this depends on the purpose of your survey and what you want to do with the results. There are methods to choose a sample size, but be careful in generalizing a small sample to a larger population. See the UW Extension Sampling guide for a discussion of sampling or speak with your regional evaluation specialist.

9.      You need to use what will be most useful to you locally. Experience tells us that what we have provided for you is what is needed for working on ordinances. This information has been gathered from other states and communities and shrunk down. The survey can be a good tool to engage people.

10.  Q: Can we use this survey as a follow up to past surveys?
A: In general it is difficult to do follow up with a different survey instrument, like comparing apples to oranges. Please show the original instrument to our regional evaluation specialists and let them assist you in determing if this will be possible.

  1. Q: What makes a survey valid?
    A: Unfortunately, there is no simple answer to this question. Validity generally means that you are measuring what you think you want to measure. There are a number of different kinds of validity. For more information on defining "validity" in survey research, see http://www.ryerson.ca/~mjoppe/ResearchProcess/Validity.htm (will open in a new browser window)
    You can increase the validity of survey results in several ways:
    (see the ASA website (will open in a new browser window) for more information)
  • Good survey design.
  • Good sampling or selection of list of survey participants.
  • Training and control of interviewers. (i.e. Interviewers should not provide comentary, they must always read questions in the same manner, etc. For example, if an interviewer were to begin talking about ETS to the respondent, and was not sure about the topic themselves, they could likely affect the response - Interviewers can influence the data if not careful).
  • Careful data analysis - Don't generalize where you shouldn't.
  • Reliability is distinct from validity - It means that results are consistant and can be reproduced over time

4.      Tips on Implementation of the Survey

    • PREPARE - look at the Guide to conducting restaurant and worksite policy surveys (will open in a new browser window) - and prepare ahead of time.
    • Allow for data entry and analysis time as you estimate the resources you will need.
    • Obtain get a list of local restaurants from your sanitarian or local chamber of commerce. Ask for the list in an electronic format. That way you can print our labels for each survey form to minimize work and keep things neat.
    • Each respondent should be assigned a unique identifier.
      1. This allows you to easily be able to tell similar restaurants apart (i.e. two McDonald's with different owners).
      2. You can also strip out the identifying data to share your information.
    • We encouarge a census sample. If that is not possible, please contact your regional evaluation specialist for sampling instructions. The July 9 worksite survey implementation conference call provides more information about sampling.

o        To conduct a random sample: You must be sure the list fairly represents restaurants from the county and that each restaurant has an equal chance of being chosen. For example, an alphabatized list can cause you to miss a large portion of the population if many of the restaurants in your area happen to begin with a particular letter of the alphabet. You should use random numbers in choosing your sample. See the UWEX Sampling publication for a table of random numbers.

  1. General Questions and Comments
    • Q: Should we contact the food and beverage manager or the dining manager?


A: This depends on the setting and specific duties of each. Allow the respondent to judge: Who knows the policies best? In general, ask to speak with the person who oversees the eating area or who is most familiar with the restaurant's policies.

    • Q: Can the survey be used to identify policies as new restaurants open?


A: This is a great idea. It can be used as a relationship building tool (especially at the beginning, during a non-threatening time, when no new ordinances have been proposed). It can be used to identify initial thinking about smoking policies, to either to gain a new ally or influence their policies. Generally you want use a discrete time frame in a survey, but it is also fine to use as a tracking tool. The easiest way to differentiate from the normal survey would be to add an extra date of interview field or a new restaurant field in your analysis. If it falls outside your overall survey timeframe, you will be able to tell.

    • Hales Corners will be including the ACS publication Making worksites smoke free with their restaurant surveys.
    • Greenfield already had 12 tobacco related questions included in their restaurant relicensing procedure. They proposed that an alternative is to simply include the restuarant survey in with relicensing.
    • Volunteers should be allowed to use familiar phones and surroundings if possible.
    • Be up front about who you are - sometimes this can help. Most importantly, don't generate conflict.