When people think of Instructional Communication Systems (ICS), they think of support - it's our 'middle name.' It's what we do every day - distance learning technology and training support...so we know how critical support is and what can happen when it isn't considered a top priority.

Last month, Milly Jones, Manager of Program and Site Coordination at ICS, wrote about the support that is necessary for students, faculty and technology. This month, Debbie Webb, Director - Northwest Indiana Distance Learning Cooperative looks specifically at Site Facilitators and their critical role in helping faculty. She knows what she's talking about. Support services and training are what she does, too...every day.