There's no doubt that "support" has been one of the most neglected areas in distance education. In our first series article, Milly Jones, Manager of Program and Site Coordination here at ICS, wrote about "technical, faculty and student support" provided by our unit statewide and internationally. Debbie Webb's article followed (Debbie is Director of the Northwest Indiana Distance Learning Cooperative, Highland, IN) and described her exemplary "training program for site personnel." In this issue, Debbie Cardinal (Wisconsin Interlibrary Service writes about "library resource support". Her article may surprise you. She doesn't mention distance education until the last paragraph in her article. Read it to find out why.

Next month, Robert Oehlkers, a graduate student at UW-Madison in Space, Science and Engineering will focus on a little discussed type of support, "informal support" - support from work, home, family and friends. To round out this series, some of our UW campuses will offer suggestions on how they handle their support. We'd also like to hear from readers outside of our system. So our question for all of you is:

**What support programs have you set up at your institutions or organizations that have resolved your support issues?**

Send to lehman@ics.uwex.edu and we'll publish a compilation in the FOCUS section of the Oct. DESIEN issue. (Rosemary Lehman)