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Complete List of FAQs by Subject

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FAQ Subject: Audio/Visual
Q246 - How do I find out if a Wisline I missed has been archived online as streaming audio?
Q49 - What classroom (AV) equipment do you have available?
 
FAQ Subject: Costs
Q697 - Are VOIP locations/participants charged per minute on Blackboard Collaborate? Can a mix of phone and VOIP participate at the same time?
Q378 - For a WisLine audioconference, are you charged for all of the lines you requested or only those used?
Q143 - If I requested one hour for Wisline but only used 45 minutes, would I be charged for the extra 15 mintues?
Q375 - Is the department charged if the wisline was cancelled but forget to notify ICS? If yes, what is the cost?
Q74 - What do streaming services cost?
 
FAQ Subject: Definitions
Q263 - Is there a glossary of distance learning terms available online?
Q46 - What is WisLine Web?
Q45 - What is WisLine?
 
FAQ Subject: Digital Media and Web Development
Q521 - Can I accidentally erase the program on the CD?
Q523 - Can you make more than one copy of the recording of my WisLine program for me?
Q537 - How are recordings of WisLine programs delivered?
Q552 - How can CDs be used?
Q568 - How can I put my WisLine program on the web?
Q553 - How do I care for my CD?
Q524 - How do I find out if a WisLine I missed has been archived online as streaming audio?
Q522 - How do I order an archived copy of a previously-recorded WisLine conference?
Q528 - I do many WisLines as part of a series of events. Can I automatically get recordings of all the individual conferences?
Q529 - I originally ordered only a single CD for a WisLine conference which has already taken place. Now I need additional copies. Can you make more?
Q551 - I scratched my CD. What should I do?
Q530 - I would like my WisLine conference to be recorded. How do I make arrangements to do that?
Q531 - I'm not sure what format I need for my WisLine recording. What do you recommend?
Q533 - Is downloading a file from your server secure?
Q532 - Is it too late to order a recording after the WisLine conference has taken place?
Q554 - My CD won't play. What should I do?
Q555 - What do you mean by 'audio CD'?
Q556 - What does 'digitally recorded' mean?
Q557 - What does MP3 stand for?
Q535 - What is a CD?
Q558 - What is an MP3 file?
Q526 - What is the cost for multiple CDs copies of the same WisLine recording?
Q527 - What is the cost to receive a digital recording of a WisLine program?
Q559 - Where can I play my MP3?
Q538 - Who should I contact if I have questions about the recording I received?
 
FAQ Subject: Distance Education
Q353 - How can I get help during my WisLine audioconference?
Q30 - How do I select the locations for an upcoming distance education event?
Q263 - Is there a glossary of distance learning terms available online?
 
FAQ Subject: ICS Webcast
Q731 - Can I register for a teleconference that I've listened to after it is over?
Q325 - Can the content in my webcast be edited?
Q323 - Do I need any special software or hardware to view a webcast?
Q324 - What are the costs for using ICS Webcast?
Q322 - What is ICS Webcast?
 
FAQ Subject: Instructional Communications Systems
Q697 - Are VOIP locations/participants charged per minute on Blackboard Collaborate? Can a mix of phone and VOIP participate at the same time?
Q731 - Can I register for a teleconference that I've listened to after it is over?
Q353 - How can I get help during my WisLine audioconference?
Q246 - How do I find out if a Wisline I missed has been archived online as streaming audio?
Q272 - How do I listen to an archived webcast?
Q151 - How do I schedule a webconference?
Q30 - How do I select the locations for an upcoming distance education event?
Q316 - I have sent in my audio conference request. Will someone be contacting me with the details to send to the meeting participants?
Q311 - I will be taking a course, which makes use of WisLine Web. The course description says "You will need two lines: a phone line to access the telephone conference and an Internet connection to access the Web. An alternative for those without two lines is to print the slides in advance to use during the telephone conference." Do you know whether it would be possible to use SkypeOut to dial in, whilst simultaneously accessing the course materials. (In theory, I don't see why not as Skype won't hog all the bandwidth.) This would be a cheaper option form me than placing a regular transatlantic phone call. (I live in the UK.) Thanks
Q300 - If a person dials in with a 56 k modem, will they see all the visuals and hear all the audio?
Q375 - Is the department charged if the wisline was cancelled but forget to notify ICS? If yes, what is the cost?
Q366 - Is there a cancellation policy for WisLine Web?
Q142 - This site is very helpful. But is video conferencing an option for a meeting of 4-5 people?
Q357 - What is the difference between using Auditorium or meeting place in WisLine Web?
Q204 - What's the difference between webconferencing and webcasting?
Q718 - Where is the Account Dashboard located on your main page?
Q152 - Who do I contact for an overview on how my group could use webconferencing, videoconferencing, audioconferencing and streaming?
Q691 - Who do I contact to get copies of previously recorded Wisline Audio conferences?
Q719 - once registered, can others use the same information?
 
FAQ Subject: Multimedia Services
Q246 - How do I find out if a Wisline I missed has been archived online as streaming audio?
Q73 - How does ICS provide streaming services?
Q177 - What are your production studio services?
Q74 - What do streaming services cost?
Q204 - What's the difference between webconferencing and webcasting?
 
FAQ Subject: Participate
Q272 - How do I listen to an archived webcast?
Q88 - I am attending a meeting at The Pyle Center. I need to obtain a handicap parking space. Whom do I contact?
Q311 - I will be taking a course, which makes use of WisLine Web. The course description says "You will need two lines: a phone line to access the telephone conference and an Internet connection to access the Web. An alternative for those without two lines is to print the slides in advance to use during the telephone conference." Do you know whether it would be possible to use SkypeOut to dial in, whilst simultaneously accessing the course materials. (In theory, I don't see why not as Skype won't hog all the bandwidth.) This would be a cheaper option form me than placing a regular transatlantic phone call. (I live in the UK.) Thanks
Q300 - If a person dials in with a 56 k modem, will they see all the visuals and hear all the audio?
 
FAQ Subject: Plan
Q378 - For a WisLine audioconference, are you charged for all of the lines you requested or only those used?
Q44 - How do I schedule an audioconference?
Q30 - How do I select the locations for an upcoming distance education event?
Q316 - I have sent in my audio conference request. Will someone be contacting me with the details to send to the meeting participants?
Q375 - Is the department charged if the wisline was cancelled but forget to notify ICS? If yes, what is the cost?
Q74 - What do streaming services cost?
Q152 - Who do I contact for an overview on how my group could use webconferencing, videoconferencing, audioconferencing and streaming?
 
FAQ Subject: The Pyle Center
Q197 - How do I arrange a tour of The Pyle Center?
Q88 - I am attending a meeting at The Pyle Center. I need to obtain a handicap parking space. Whom do I contact?
 
FAQ Subject: WisLine Audio
Q525 - Are all WisLine conferences recorded?
Q731 - Can I register for a teleconference that I've listened to after it is over?
Q766 - Can Wisline Anytime accept international calls?
Q353 - How can I get help during my WisLine audioconference?
Q246 - How do I find out if a Wisline I missed has been archived online as streaming audio?
Q166 - How do I schedule a conference call
Q44 - How do I schedule an audioconference?
Q143 - If I requested one hour for Wisline but only used 45 minutes, would I be charged for the extra 15 mintues?
Q375 - Is the department charged if the wisline was cancelled but forget to notify ICS? If yes, what is the cost?
Q740 - Is there a way to access my current reservations for WisLine Audio conferences?
Q45 - What is WisLine?
Q146 - What is the call-in telephone number for WisLine participants (non-800)?
Q718 - Where is the Account Dashboard located on your main page?
Q152 - Who do I contact for an overview on how my group could use webconferencing, videoconferencing, audioconferencing and streaming?
Q691 - Who do I contact to get copies of previously recorded Wisline Audio conferences?
Q719 - once registered, can others use the same information?
 
FAQ Subject: WisLine Video
Q731 - Can I register for a teleconference that I've listened to after it is over?
Q378 - For a WisLine audioconference, are you charged for all of the lines you requested or only those used?
Q30 - How do I select the locations for an upcoming distance education event?
Q316 - I have sent in my audio conference request. Will someone be contacting me with the details to send to the meeting participants?
Q142 - This site is very helpful. But is video conferencing an option for a meeting of 4-5 people?
Q152 - Who do I contact for an overview on how my group could use webconferencing, videoconferencing, audioconferencing and streaming?
 


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