ICS - Frequently Asked Questions

Complete List of FAQs by Subject

Alpha | Group | Recently Answered | Top Ten

FAQ Subject: Audio/Visual
Q246 -	How do I find out if a Wisline I missed has been archived online as streaming audio?
Q49 -	What classroom (AV) equipment do you have available?

FAQ Subject: Costs
Q378 -	For a WisLine audioconference, are you charged for all of the lines you requested or only those used?
Q143 -	If I requested one hour for Wisline but only used 45 minutes, would I be charged for the extra 15 mintues?
Q375 -	Is the department charged if the wisline was cancelled but forget to notify ICS? If yes, what is the cost?
Q74 -	What do streaming services cost?

FAQ Subject: Definitions
Q263 -	Is there a glossary of distance learning terms available online?
Q46 -	What is WisLine Web?
Q45 -	What is WisLine?

FAQ Subject: Digital Media and Web Development
Q521 -	Can I accidentally erase the program on the CD?
Q523 -	Can you make more than one copy of the recording of my WisLine program for me?
Q537 -	How are recordings of WisLine programs delivered?
Q552 -	How can CDs be used?
Q568 -	How can I put my WisLine program on the web?
Q553 -	How do I care for my CD?
Q524 -	How do I find out if a WisLine I missed has been archived online as streaming audio?
Q522 -	How do I order an archived copy of a previously-recorded WisLine conference?
Q528 -	I do many WisLines as part of a series of events. Can I automatically get recordings of all the individual conferences?
Q529 -	I originally ordered only a single CD for a WisLine conference which has already taken place. Now I need additional copies. Can you make more?
Q551 -	I scratched my CD. What should I do?
Q530 -	I would like my WisLine conference to be recorded. How do I make arrangements to do that?
Q531 -	I'm not sure what format I need for my WisLine recording. What do you recommend?
Q533 -	Is downloading a file from your server secure?
Q532 -	Is it too late to order a recording after the WisLine conference has taken place?
Q554 -	My CD won't play. What should I do?
Q555 -	What do you mean by 'audio CD'?
Q556 -	What does 'digitally recorded' mean?
Q557 -	What does MP3 stand for?
Q535 -	What is a CD?
Q558 -	What is an MP3 file?
Q526 -	What is the cost for multiple CDs copies of the same WisLine recording?
Q527 -	What is the cost to receive a digital recording of a WisLine program?
Q559 -	Where can I play my MP3?
Q538 -	Who should I contact if I have questions about the recording I received?

FAQ Subject: Distance Education
Q353 -	How can I get help during my WisLine audioconference?
Q30 -	How do I select the locations for an upcoming distance education event?
Q263 -	Is there a glossary of distance learning terms available online?

FAQ Subject: ExtendLMS
Q355 -	Can I have a Breeze Meeting room set up for a few hours or other short time?
Q336 -	Can I record my ExtendLMS session?
Q335 -	Can I use ExtendLMS at any time?
Q350 -	Do I have to publish my Presenter content to the ExtendLMS server?
Q331 -	How can instructors use ExtendLMS?
Q343 -	How can my students enter my ExtendLMS room?
Q338 -	How do I log in to my ExtendLMS session?
Q333 -	How do I schedule an ExtendLMS session?
Q348 -	How long will I be able to access my course?
Q329 -	How many seats can be reserved for ExtendLMS sessions?
Q328 -	How much will it cost to use ExtendLMS?
Q346 -	If I have the Breeze Presenter plugin, do I have to publish to the ICS Breeze server?
Q349 -	If I want to publish my Presenter content to the ExtendLMS server, what URL do I use?
Q334 -	Is technical support available during my ExtendLMS session?
Q339 -	Is there more information available?
Q347 -	May I batch load instructors who will be using ExtendLMS or Presenter?
Q341 -	May I set up my own sessions or rooms within ExtendLMS?
Q345 -	May I use WisLine Audio for my ExtendLMS room instead of the Voice over IP (VOIP)?
Q342 -	May I use both ExtendLMS and Breeze Presenter?
Q330 -	What are the system requirements?
Q321 -	What is ExtendLMS?
Q332 -	What training is offered for ExtendLMS?
Q351 -	Where do I get the new plugin for Breeze Presenter?
Q327 -	Who can use ExtendLMS?
Q352 -	Who should I email when I have requests, questions, or problems regarding ExtendLMS?

FAQ Subject: ICS Webcast
Q325 -	Can the content in my webcast be edited?
Q323 -	Do I need any special software or hardware to view a webcast?
Q324 -	What are the costs for using ICS Webcast?
Q322 -	What is ICS Webcast?

FAQ Subject: Instructional Communications Systems
Q353 -	How can I get help during my WisLine audioconference?
Q246 -	How do I find out if a Wisline I missed has been archived online as streaming audio?
Q272 -	How do I listen to an archived webcast?
Q151 -	How do I schedule a webconference?
Q30 -	How do I select the locations for an upcoming distance education event?
Q311 -	I will be taking a course, which makes use of WisLine Web. The course description says "You will need two lines: a phone line to access the telephone conference and an Internet connection to access the Web. An alternative for those without two lines is to print the slides in advance to use during the telephone conference." Do you know whether it would be possible to use SkypeOut to dial in, whilst simultaneously accessing the course materials. (In theory, I don't see why not as Skype won't hog all the bandwidth.) This would be a cheaper option form me than placing a regular transatlantic phone call. (I live in the UK.) Thanks
Q300 -	If a person dials in with a 56 k modem, will they see all the visuals and hear all the audio?
Q375 -	Is the department charged if the wisline was cancelled but forget to notify ICS? If yes, what is the cost?
Q366 -	Is there a cancellation policy for WisLine Web?
Q142 -	This site is very helpful. But is video conferencing an option for a meeting of 4-5 people?
Q357 -	What is the difference between using Auditorium or meeting place in WisLine Web?
Q204 -	What's the difference between webconferencing and webcasting?
Q152 -	Who do I contact for an overview on how my group could use webconferencing, videoconferencing, audioconferencing and streaming?

FAQ Subject: Multimedia Services
Q246 -	How do I find out if a Wisline I missed has been archived online as streaming audio?
Q73 -	How does ICS provide streaming services?
Q177 -	What are your production studio services?
Q74 -	What do streaming services cost?
Q204 -	What's the difference between webconferencing and webcasting?

FAQ Subject: Participate
Q272 -	How do I listen to an archived webcast?
Q88 -	I am attending a meeting at The Pyle Center. I need to obtain a handicap parking space. Whom do I contact?
Q311 -	I will be taking a course, which makes use of WisLine Web. The course description says "You will need two lines: a phone line to access the telephone conference and an Internet connection to access the Web. An alternative for those without two lines is to print the slides in advance to use during the telephone conference." Do you know whether it would be possible to use SkypeOut to dial in, whilst simultaneously accessing the course materials. (In theory, I don't see why not as Skype won't hog all the bandwidth.) This would be a cheaper option form me than placing a regular transatlantic phone call. (I live in the UK.) Thanks
Q300 -	If a person dials in with a 56 k modem, will they see all the visuals and hear all the audio?

FAQ Subject: Plan
Q378 -	For a WisLine audioconference, are you charged for all of the lines you requested or only those used?
Q44 -	How do I schedule an audioconference?
Q30 -	How do I select the locations for an upcoming distance education event?
Q375 -	Is the department charged if the wisline was cancelled but forget to notify ICS? If yes, what is the cost?
Q74 -	What do streaming services cost?
Q152 -	Who do I contact for an overview on how my group could use webconferencing, videoconferencing, audioconferencing and streaming?

FAQ Subject: The Pyle Center
Q197 -	How do I arrange a tour of The Pyle Center?
Q88 -	I am attending a meeting at The Pyle Center. I need to obtain a handicap parking space. Whom do I contact?

FAQ Subject: WisLine Audio
Q525 -	Are all WisLine conferences recorded?
Q353 -	How can I get help during my WisLine audioconference?
Q246 -	How do I find out if a Wisline I missed has been archived online as streaming audio?
Q166 -	How do I schedule a conference call
Q44 -	How do I schedule an audioconference?
Q143 -	If I requested one hour for Wisline but only used 45 minutes, would I be charged for the extra 15 mintues?
Q375 -	Is the department charged if the wisline was cancelled but forget to notify ICS? If yes, what is the cost?
Q45 -	What is WisLine?
Q146 -	What is the call-in telephone number for WisLine participants (non-800)?
Q152 -	Who do I contact for an overview on how my group could use webconferencing, videoconferencing, audioconferencing and streaming?

FAQ Subject: WisLine Video
Q378 -	For a WisLine audioconference, are you charged for all of the lines you requested or only those used?
Q30 -	How do I select the locations for an upcoming distance education event?
Q142 -	This site is very helpful. But is video conferencing an option for a meeting of 4-5 people?
Q152 -	Who do I contact for an overview on how my group could use webconferencing, videoconferencing, audioconferencing and streaming?

FAQ Subject: WisLine Web
Q108 -	Are participants able to interact with each other in a WisLine Web conference?
Q102 -	Are there any online tutorials or training materials on your web site for WisLine Web?
Q92 -	Can I connect to a conference using a modem?
Q127 -	Can I enlarge my slides to fill the whole screen in a webconference?
Q103 -	Can I get a print out of questions and answers from the text questions feature?
Q125 -	Can I include live video segments in my WisLine Web conference?
Q501 -	Can I make a URL to force users to join a meeting using the Live Meeting 2007 Windows client?
Q502 -	Can I make a URL to force users to join a meeting using the Live Meeting 2007 web client?
Q361 -	Can I use a Mac to participate in a WisLine Web conference?
Q126 -	Can I use rich media with WisLine Web?
Q120 -	Can WisLine Web presentation slides be printed by the participant?
Q299 -	Can a DVD or animated PowerPoint be used on a WisLine program?
Q377 -	Can an attendee call in to a web conference using a cell phone? Thank you!
Q130 -	Can chat discussions between attendees be printed?
Q106 -	Can documents (like Word documents) be shared across the Internet so that two people can work on the same document?
Q129 -	Can more than one presenter answer text questions in a webconference? Or is that limited to just one person?
Q135 -	Can my webconference be archived or recorded?
Q110 -	Can text chat be recorded?
Q506 -	Can the Live Meeting 2005 Windows client be used with Live Meeting 2007?
Q112 -	Can the participants have access to the presenter tools in a WisLine Web conference?
Q117 -	Can the presenter make changes to documents while the attendees are viewing so they can evaluate changes as they are being made?
Q131 -	Can the text questions and answers submitted in a webconference be saved or printed for later use?
Q505 -	Can we still use Live Meeting 2005 after the upgrade?
Q99 -	Can you see who is connected to a webconference?
Q100 -	Does browse rows list all the people who are present?
Q87 -	How can I access an archived WisLine Web presentation?
Q84 -	How can I control access to my WisLine Web conference?
Q116 -	How can I customize the labels on the seating chart in a webconference?
Q111 -	How can I tell who is logged in to my conference?
Q123 -	How can I use a WisLine Web text slide?
Q93 -	How do I connect to the audio portion of a WisLine Web conference?
Q119 -	How do I create polls in a webconference?
Q134 -	How do I gather evaluation information from webconference attendees so my team can follow up?
Q151 -	How do I schedule a webconference?
Q104 -	How do I update my profile information?
Q107 -	How do you change the seat color in a WisLine Web conference?
Q101 -	How do you switch rows in the auditorium?
Q396 -	How long before a web conference starts can a user log into the conference?
Q82 -	How many people can participate in a WisLine Web conference?
Q133 -	I created a new Web Demo slide to take my participants to a particular URL. Once the page has been displayed for all participants, I clicked on a link to display a new Web page. I saw the new page but my participants didn't. Why didn't the participants see the new page, too?
Q304 -	I entered all of my presenter information in the Personal Information window when I was practicing at my office, but when I came to present at The Pyle Center, all of my information was gone, or different, including my photo. Why is that?
Q121 -	I had people vote using the polling slides during my meeting. When I printed the slides to PDF, the results were not there. Why did this happen?
Q199 -	I logged into a machine for my meeting, but the personal information that showed for me when I clicked my name in the Attendees Pane was wrong. Why did that happen and how could I fix it?
Q311 -	I will be taking a course, which makes use of WisLine Web. The course description says "You will need two lines: a phone line to access the telephone conference and an Internet connection to access the Web. An alternative for those without two lines is to print the slides in advance to use during the telephone conference." Do you know whether it would be possible to use SkypeOut to dial in, whilst simultaneously accessing the course materials. (In theory, I don't see why not as Skype won't hog all the bandwidth.) This would be a cheaper option form me than placing a regular transatlantic phone call. (I live in the UK.) Thanks
Q164 -	I'm a presenter. How do I know if I have the Windows Client for Live Meeting installed?
Q165 -	I'm an attendee. How do I know if I'm in the latest version of WisLine Web?
Q153 -	I'm trying to view the recording or a WisLine Web conference I attended. When I go to the site and enter the meeting ID and password, I cannot access the recording. Why won't the meeting ID and password work to view the recording?
Q96 -	I'm using Internet Explorer and my machine stopped loading the console. What happened and what can I do to "fix" it?
Q95 -	I'm using Netscape, and the WisLine Web conference window started loading and then just quit. What happened and what should I do to "fix" it?
Q504 -	If I scheduled my meeting before the upgraded to Live Meeting 2007, will my meeting ID and entry code (meeting key) be the same?
Q300 -	If a person dials in with a 56 k modem, will they see all the visuals and hear all the audio?
Q94 -	Is it possible to join WisLine Web sessions late or exit early?
Q115 -	Is the presenter interface the same as the participants?
Q128 -	Is the presenter's preparation time for this media much more time consuming than a face-to-face meeting?
Q366 -	Is there a cancellation policy for WisLine Web?
Q113 -	Is there a limit to the number of presenters I can have in my WisLine Web conference?
Q503 -	Since the upgrade to Live Meeting 2007, I can't connect to my WisLine Web meeting. What's up?
Q114 -	What are some ways I can make my WisLine Web conference interactive so that it's more than a talking slide show?
Q86 -	What are the access controls offered with the WisLine Web service?
Q78 -	What does it cost to use WisLine Web?
Q79 -	What hardware and software is required to use WisLine Web?
Q98 -	What if you don't have a computer yet want to participate? Can you do just the audio part?
Q90 -	What information do I need to give participants about my WisLine Web conference?
Q46 -	What is WisLine Web?
Q357 -	What is the difference between using Auditorium or meeting place in WisLine Web?
Q83 -	What training is available to help me use WisLine Web effectively?
Q136 -	What's the difference between Live Meeting Replay and Real Media formats for my WisLine Web archive?
Q204 -	What's the difference between webconferencing and webcasting?
Q507 -	When I try to upload my PowerPoint slide set, which contains Poll, Web, or other slides created using the Live Meeting Add-in for PowerPoint, I get the message: "Uploading PowerPoint files that were created using the Microsoft Office Live Meeting 2007 Add-in for PowerPoint is not supported with this version of Live Meeting. Remove the Live Meeting resource slides from the file, and then try again to upload it." I need to include Live Meeting slides (Poll, Web, etc.) in my presentation. What should I do?
Q47 -	When is the next WisLine Web demo?
Q305 -	When showing a Snapshot/Whiteboard/Word Document/Excel Spreadsheet, I tried using the magnifying glass tools and the Fit to Page menus, but neither of them increased or decreased the view for my attendees. Why didn’t my attendees see the changes I made?
Q118 -	When using the polling feature, can you tell if everyone has voted?
Q132 -	When using the sharing feature in WisLine Web, can other people make changes to my Word document?
Q124 -	When using the whiteboard or text slide features, how can I keep a record of what's written there to review later?
Q137 -	Which format is best for viewing an archive and what are the connection speed requirements for each?
Q152 -	Who do I contact for an overview on how my group could use webconferencing, videoconferencing, audioconferencing and streaming?
Q163 -	Why is it important to install the Windows Client for Live Meeting?
Q97 -	Why isn't the Internet used for the audio portion of a WisLine Web?
Q91 -	Will WisLine Web work behind corporate or other firewalls?
Q147 -	You keep windows media versions of Wisline Webs on your server for 2 weeks. Am I allowed to download the movie and save it to my web so others may see it indefinitely?