UW-Extension Central Information Technology Services (CITS) invites applications for a IS Workstation Analyst (legal title: Information Processing Consultant – Senior).
Reporting to the Manager of Client Services at the Central IT, the IS Workstation Analyst works under general supervision and will independently perform the primary duties of desktop support and services specific to managing and building desktop computing environments, troubleshooting hardware and software problems, and resolving customer issues and training.
Two positions, located in the Central Information Technology Services office in downtown Madison, WI, are available. Travel as-needed to UW Colleges campuses and/or UW-Extension locations throughout Wisconsin, including possible overnight stays, expected and required.
Between 7:45 am – 6:00 pm Monday through Friday, as assigned. Some after-hours technical support may be necessary based on operational needs.
SPECIFIC JOB DUTIES INCLUDE:
65% COMPUTING TECHNOLOGIES SUPPORT-Provide service support for a wide range of computing technologies, including desktop computers, laptops, mobile devices, phones (mobile and VoIP), printers, operating systems, software applications.
15% IS SERVICES SUPPORT & ADMINISTRATION – Administer and promote the use of the Footprints ticketing system by end users. Document incidents and service requests that are reported by e-mail, phone or in-person communication.
10% HARDWARE/SOFTWARE INVENTORY MANAGEMENT – Provide all administrative and service requirements to accurately manage and assess hardware/software inventory and needs.
10% OTHER DUTIES
Candidates must possess working knowledge and experience in Microsoft System Center Management, enterprise collaboration suite and web services; knowledge in ITIL best practices, change management, configuration management, incident management, problem management, and asset management from a technical operations perspective; and thorough knowledge and understanding of Microsoft Office Suite, with Microsoft SharePoint and preferred
Highly qualified applicants will demonstrate working knowledge and experience in IT infrastructure, desktop support, hardware and software deployment and desktop recovery procedures with appropriate degrees and/or equivalence experience is required. Preference will be provided for candidates with specific and related degrees and/or trainings and demonstrated experience in IT and/or a technology supporting office/department in higher education.
The successful incumbent will require strong written and verbal communication skills to effectively collaborate with both tech savvy and non-tech savvy audiences. S/he will need to exercise independent judgment, possesses excellent analytical and problem solving/troubleshooting skills and participate in team assignments or related activities, as well as working independently at times to accomplish individual assignments. The incumbent will need to be a self-starter, self-motivated, and prioritize multiple and shifting tasks to complete projects timely to meet time-sensitive deadlines.
Applicants are required to apply online. Required application materials are: (1) a current resume; and (2) contact information for three professional work references, including minimally one contact who has been your immediate supervisor. For a full position description, and application instructions, go to:
For questions regarding the position, please contact Christine Maltese, CITS Manager of Client Services ( Christine.firstname.lastname@example.org / 608-262-5965). For technical online questions or assistance, please contact email@example.com .
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