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Enrollment Adviser

category Unclassified
location Dane county
division Continuing Education, Outreach and E-Learning
date posted 04/04/2017
date expires 04/25/2017



The University of Wisconsin-Extension, division of Continuing Education, Outreach and E-Learning (CEOEL) is currently seeking a highly motivated and passionate Enrollment Adviser to join our growing Student Affairs team. The Enrollment Adviser will be responsible for proactively following up on leads generated through marketing campaigns, using various channels to recruit students to collaborative and flexible option degree programs and certificates, and meeting recruitment targets. This person is responsible for developing and advancing prospective student relationships with an ultimate goal of increased enrollments in supported programs. It is estimated that the Enrollment Adviser will be able to move 500 new students per year to admissions advisers.

The audiences are prospective students seeking online learning at a distance and the work is largely performed using technology that engage these audiences including phone, email, conferencing software, etc. The Enrollment Adviser will work out of our Madison office on Research Park Boulevard office and conduct all communications with prospective students through these various virtual modes. This position is not offered remotely.

This role requires the ability to work a flexible schedule, some evenings and an occasional weekend to accommodate program demands. Each week, Enrollment Advisers will work one or two days of shifts until 7:30 PM and the remaining work days at regular office hours.

To learn more about our program offerings, visit


Recruit prospective students who inquire about the collaborative and flexible options programs, certificates & online courses

Follow up on leads generated through the marketing program meeting identified metrics for contacts and admissions

Provide excellent customer services to prospective students; respond to inquiries with accurate information about programs and execute seamless hand off to advising colleagues

Collaborate with colleagues in marketing, admission, advising, and student services to obtain up-to-date information for prospective students

Use prescribed recruitment plan to contact leads at various stages in the recruitment cycle and update student records accordingly

Maintain up-to-date knowledge of all program offerings


Bachelor degree

Minimum one year work experience in recruiting, customer service, advising or comparable field

Regular availability during evenings and/or weekends to accommodate rotating shift coverage

Excellent oral and written communication skills with ability to match message delivery to audience needs

Proficiency in MS Office Suite (MS Word, Excel, Power Point and Outlook)


Passion for higher education and working with students

Knowledge of customer relationship management systems, Salesforce preferred

Knowledge of higher education and/or college admissions and recruitment

Demonstrated knowledge of recruiting life cycle and best practices


A positive attitude, high level of energy and enthusiasm

Self-directed, with the ability to adapt to changing needs and priorities on a daily basis

Demonstrated ability using conferencing software and technology

Goal-driven to achieve targeted results

Demonstrated customer service and advising skills

Ability to work independently and as part of a team

web link For more information, please visit