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category Unclassified
location Dane county
division Extension Conference Centers
date posted 04/07/2017
date expires 05/12/2017


The Hotel General Manager is responsible for the total operation and management of the Lowell Center. This position includes managing a 24/7 hotel operation with 137 guestrooms, a dining facility for 400 people, 7 conference rooms, a fitness center, and a swimming pool. The position also serves as facility manager to a number of UW departmental offices, which includes overseeing the security and housekeeping of the spaces.


50% A. Hotel Management

15% B. Supervision of Hotel Staff

15% C. Financial, Revenue and Budget Management

15% D. Building Project Management

5% E. Member of ECC Management Team


1.Bachelor’s degree in Business, Hotel, or Hospitality Management or related field or industry

2.3 years combined work experience in a managerial capacity including developing and overseeing budgets and leading teams

3.5 years combined work experience as a supervisor of a department and its employees following personnel practices

4.2 years of work experience in the hotel, hospitality, or event planning type of position.

5.Fluent skills in modern technologies, including productivity tools such as mobile devices, e-mail, spreadsheets, word processing, project management software, and web-based business applications

6.Demonstrated effectiveness in change management and proven success in driving improvements in business processes, systems and technology, and organizational structure


1.5 years of experience managing business practices including financial analysis, forecasting, strategic planning, budgeting, capital planning, business processes, and annual reporting.

2.A working understanding of accounting practices and processes

3.Experience in construction project management including architectural, capital projects, and building maintenance.

4.Demonstrated knowledge and successful experience working in hotel management.

5.Certifications and continuing education credits in business practices, human resources, leadership skills, and cultural competencies

6.Knowledge of software required to operate a successful hotel operation including hotel booking and customer relations software and event booking software. Fluent in creating spreadsheets, documents, and using data-based and transaction oriented systems.

7.Capable of learning and administering the complex State of Wisconsin, University of Wisconsin System, and University of Wisconsin - Extension policies and procedures for all business processes and procedures

8.Understanding of PCI compliance and best practices for handling secure credit card payment data

9.Ability to develop and maintain a strong network of UW colleagues, city partners, and association memberships for the purpose of building name recognition and loyalty to the Lowell Center.


The position will remain open until filled but to ensure consideration please apply by May 12, 2017.


All application materials must be submitted electronically at the time of application. UW-Extension will not consider paper, emailed or faxed applications. Applicants must complete all required fields and attach all required documents at the time of application. Required application materials: 1) a letter of application that addresses how your education and experience meet the minimum and preferred qualifications listed. 2) current resume that includes degree information, and 3) names and contact information (e-mail address, phone number, and mailing address) of at least three professional references.

For questions regarding this position or to request a copy of the full position description, please contact Patti Thompson,, 608-262-5514. For technical questions or assistance, please contact UW Service Center at (888) 298-4159. For all other questions please contact

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