Audience Services Representative - PT
10.27.2017
11.10.2017
Madison

Position Summary:

Audience Services is the front line for communication between listeners/viewers and staff of Wisconsin Public Radio and Television.  This position answers questions about programming, membership, reception & technical issues over the phone and via email.  Customer service and multi-tasking skills are vital.  Additionally, this position will require knowledge of all front desk and reception operations as the employee will be expected to substitute for the full-time front desk employee when needed.  Reports to Audience Services Manager.

Job Functions and Qualifications - Knowledge, Skills and Abilities

  • Experience in customer service, membership, telemarketing, fundraising (or other related field) which includes using databases and working directly with donors or customers.
  • Experience working collaboratively with a team to meet goals
  • Excellent communication (verbal and written) and organizational skills and a desire to learn new skills
  • Enthusiasm for the mission of WPR and WPT
  • Comfort and experience working with diverse and multicultural communities.
  • Maintain a friendly and outgoing attitude to create a welcoming atmosphere for guests and staff on the telephone and in person.
  • Hear and process audience and staff communication over the telephone and in person.
  • Maintain focus in the face of multiple distractions.
  • Work in a shared workspace.
  • Type/input data efficiently with few or no errors.
  • Operate a computer while seated for extended periods to correspond with audience members, log calls in real-time, research answers, conduct file maintenance on databases and perform other general duties.
  • Operate web-based call distribution software

This position would work between 14-20 hours/week on average. The hours are to be broken into two to four shifts, Monday-Friday.

1-2 evening or weekend shifts will be scheduled during membership pledge drives 2 to 3 times per calendar year.

This position is paid on an hourly basis ($14.25/hr, based on experience) and carries no benefits. 

How to Apply:
Please respond via email to Kayleigh.steinback@vilas.uwex.edu  by 11/10/17.  A complete application will include:

  1. A detailed resume
  2. A cover letter that details your suitability for this job
  3. Names and contact information (including e-mail) for three professional references; at least one must be supervisory.
  4. Your schedule of availability Monday-Friday between 8am-5pm